Guided Tour Designer

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 13일
  • 소요 시간: 2분

    • The Guided Tour Designer is a tool for creating interactive, step-by-step walkthroughs that guide users through the ServiceNow AI Platform®.

    Guided Tour Designer (GTD) is a standard feature provided by default, with Guided Tours for any business unit.

    Administrators assigned to the guided tour admin role (guided_tour_admin) use the GTD to design guided tours. These integrated instructions and visual prompts offer users clear guidance for effectively navigating forms, applications, and online portals.

    Key feature of GTD

    No-code, drag-and-drop interface
    GTD simplifies tour creation with an intuitive interface that makes it accessible to users without coding skills.
    Role-based tours
    Admins can create tours that are tailored to specific user roles, ensuring that users only see information relevant to them.
    On-demand and auto-launch tours
    Administers can configure the tour to auto-launch and users can access tours whenever they need them.
    Tour insights
    Analytics on tour usage enables administrators to track effectiveness and make necessary improvements.

    Benefits of GTD

    Faster onboarding
    Guided Tours assist new users in quickly learning how to navigate and use the ServiceNow AI Platform®.
    Reduced support cases
    Clear instructions and guidance lower the likelihood of users needing help with basic tasks.
    Improved productivity
    Users can easily locate what they need and complete tasks efficiently.