Now Assist for Code

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Code

    Now Assist for Code is a generative AI-powered tool designed to help ServiceNow customers accelerate scripting tasks on the ServiceNow AI Platform by providing intelligent code suggestions. It aims to boost developer productivity by leveraging AI capabilities to generate relevant code snippets during development.

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    Key Features

    • Generative AI Capabilities: Provides AI-driven code suggestions to streamline coding workflows.
    • Configuration and Installation: Requires installation and configuration to enable its features within your ServiceNow environment.
    • User Roles and Properties: Access and usage are governed by specific user roles and code generation properties.
    • Geographic and Compliance Restrictions: Some Now Assist features may be unavailable in FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or other restricted environments. Regional availability varies and is subject to updates in future releases.
    • Data Processing and Collection: Uses customer instance data transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) under ServiceNow’s compliance policies. Inputs, outputs, and script-related information are collected to improve AI models, with an option for customers to opt out of data collection.

    Important Considerations

    • AI Limitations: As an AI-based tool, Now Assist for Code may generate incomplete or inaccurate suggestions. Users must validate and oversee AI outputs and avoid sole reliance on the tool for critical decisions.
    • Usage Responsibility: Customers are responsible for testing AI-generated code for accuracy and suitability, especially in sensitive domains such as healthcare, finance, legal, security, and infrastructure.
    • Compliance with AI Acceptable Use Policy: Use of the tool is subject to ServiceNow’s evolving AI Acceptable Use Policy.

    Support and Troubleshooting

    Customers can seek assistance through the ServiceNow Community, Known Error Portal, and Customer Service and Support channels for troubleshooting Now Assist for Code.

    ServiceNow® Now Assist for Code is a generative AI-powered tool that assists you by providing code suggestions. It accelerates the coding tasks and boosts productivity when scripting on the ServiceNow AI Platform.

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    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.