Set up the CSM Configurable Workspace for Public Sector Digital Services

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Modify the CSM Configurable Workspace to show the lists, modules, and form fields for Public Sector Digital Services.

    Playbooks depend on having a workspace set up for your fulfillers (i.e., agents and managers) to utilize. For Public Sector Digital Services, the modification of the CSM Configurable Workspace is required to make fields, forms, etc. relevant to PSDS.

    Public Sector Digital Services provides the following workspaces:

    • CSM Configurable Workspace
    • CSM Agent Workspace
    These workspaces can be modified as required through the UI Builder. Certain features in the CSM Configurable Workspace require configuration for use with Public Sector Digital Services:
    • List Menu
    • Public Sector landing page
    • Customer Central

    Certain features, such as auto-reflow, which restructures Configurable Workspace pages vertically when you zoom in, are available on the page-level automatically. However, administrators can disable auto-reflow for selected experiences, pages, or for the entire Configurable Workspace. For information on how to disable this feature, see .

    Note:
    You can use guided setup to configure these configurable workspace features. For details, see Configure Public Sector Digital Services Core using guided setup.