Configure PaCE Restricted Caller Access Privileges (RCA)

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Define cross-scope access to an application, application resource (such as an access control role, a business rule, a UI action, or a script include), or event. You can use a requested RCA to grant store apps access to protected resources in the ServiceNow AI Platform.

    Before you begin

    Note:
    This may have configuration implications across all ServiceNow applications in your instance. Verify the RCA settings of other applications after completing this procedure.

    Role required: admin

    Procedure

    1. In the PaCE workspace, navigate to All > Policies > My Policies.
    2. Select New > New blank policy.
    3. Enter a Policy name, then select Save.
    4. Navigate to System Application > Application Restricted Caller Access Privileges
    5. In Application column filter, enter =Policy as Code Engine.
    6. In the Source Scope column filter, enter =Service Applicant Program Management, and run the filter.
    7. Open each record and change the value of Status field to Allowed.
    8. Select Submit.