Tables installed with Service Request Playbook

  • Release version: Zurich
  • Updated October 23, 2025
  • 1 minute to read

    • This section describes the tables installed with the Service Request Playbook application and shows how they store and manage information.

    Service Request tables installed

    Table 1. Public Sector Digital Services Service Request Playbook tables
    Table Description Extends Table
    Service Request

    [sn_gsm_service_request_case]

    		 Contains records of individual cases related to government services, tracking requests, interactions, and resolutions for constituents seeking assistance from government agencies. Government Service Case [sn_gsm_government_service_case]
    Government Service Case

    [sn_gsm_government_service_case]

    		 Contains records of individual cases related to government services, tracking requests, interactions, and resolutions for constituents seeking assistance from government agencies. Customer Service Case (sn_customerservice_case)
    Government Service Task [sn_gsm_government_service_task] Contains tasks associated with government service cases, outlining specific actions to be performed, their status, and assigned personnel. Customer Service Task (sn_customerservice_task)
    Constituent Profile

    [sn_gsm_constituent_profile]

    		 Contains detailed profiles of constituents, including personal information, contact details, and engagement history with government services. Consumer Profile (sn_csm_consumer_profile)
    Business Profile

    [sn_gsm_business_profile]

    		 Contains profiles of businesses interacting with government agencies, documenting registration information, contact details, and service engagements. N/A
    Business Registration Request

    [sn_gsm_business_registration]

    		 Contains information about new business registration requests. N/A
    Government Service Document

    [sn_gsm_document]

    		 Contains information about service documents. Documents (ds_document)
    Government Service Evaluation Task

    [sn_gsm_government_service_evaluation_task]

    		 Contains information about service evaluation tasks. Government Service Task (sn_gsm_government_service_task)