Using the Business Location Service Portal in Public Sector Digital Services
Summarize
Summary of Using the Business Location Service Portal in Public Sector Digital Services
The Business Location Service Portal (BLSP), part of the Public Sector Digital Services application, serves as a centralized platform for managing internal and external agency locations. It is designed for users with roles such assncustomerservice.svclocationmanager,sncustomerservice.svclocationmanagercontributor, oradmin. The portal enables a comprehensive 360º view of agency locations, facilitates member management, case submissions, and provides access to knowledge base articles and community engagement.
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Key Features
- Support: Create and manage customer cases efficiently.
- Knowledge: Access the Knowledge Base (KB) to search or review top-rated and popular articles.
- Cases: View and track all related cases.
- Your Information: Navigate through agency locations, services received, and install base items.
- Profile Menu: Manage your profile and log out options.
- Search: Search support articles and requests quickly.
- Browse Services: Report issues or request services, including registering members at external agency locations.
- View Articles: Explore knowledge base content for information and guidance.
- Ask the Community: Engage with peers to ask questions, get answers, and participate in forums.
- Agency Locations: Obtain a full 360º view of agency locations, add members, and report cases related to locations or services.
- Featured and Most Viewed Articles: Access popular and highlighted community content for quick reference.
Key Outcomes
- Streamlined management of agency locations and members from a single portal.
- Ability to submit and track cases on behalf of agency locations or specific services, improving issue resolution.
- Enhanced access to knowledge resources and community support to empower users with information.
- Improved collaboration and communication through community forums and shared expertise.
- Flexible service request and issue reporting capabilities, including external agency member registration.
You can use the Business (Agency) Location Service Portal (BLSP), available with the Public Sector Digital Services application, as a one-stop shop to manage internal and external agency locations.
As a user with the sn_customerservice.svc_location_manager, sn_customerservice.svc_location_manager_contributor, or admin role, you can use the Business (Agency) Location Service Portal page to:
- Get a 360º view of an agency location.
- Add and manage agency members.
- Submit cases against agency locations, or public services at a service organization.
- Access Knowledge Base articles and engage with the community.
From the Business Location Service Portal, you can access and use the following features:
| UI component | Description |
|---|---|
| Support | Click Support to create a customer case. |
| Knowledge | Clicking Knowledge on the header takes you to the kb_home page. You can search the Knowledge Base or view a list of top-rated or most viewed Knowledge Base articles. |
| Cases | View the list of cases. |
| Your Information | Navigate to agency locations, services received, and install base items. |
| Profile menu | Click your profile photo to either view your profile or log out. |
| Search | Enables you to search support articles and requests. Enter a search term and click Search to view the search results. |
| Browse Services | Click Browse Services to report an issue or request a service. Use the service to register a member at an external agency location. |
| View Articles | Explore the knowledge base to get the information. |
| Ask the community | Provides access to the Community homepage. You can use the community to ask questions and get answers, connect with people who share similar expertise, and join forums and participate in discussions. |
| Agency Locations | Get the 360º view of the agency location. Use the feature to:
|
| Featured Articles | View featured community content. |
| Most Viewed articles | View a list of the most viewed articles. |
Depending on the configuration set by your administrator, you can perform the following tasks from the Agency Location Service Portal:
- Register and assign staff members to an agency location
- Report cases on behalf of an agency location
- Report cases against services received from a specific agency location
- Report cases against public services offered at a particular agency location
- Access knowledge base articles and frequently asked questions