Configure License and Permit Eligibility Framework in License and Permit Playbook

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • The eligibility criteria in License and Permit Playbook allows an agent to confirm whether an applicant is eligible for the specific license or permit requested.​

    The License and Permit Playbook uses eligibility criteria, a series of questions posed to an applicant, to determine whether they are eligible to apply for a license or permit. Using a set eligibility criteria for applications routed through the License and Permit Playbook may aid in deflecting applications in which the applicant is not eligible to obtain a license or permit.

    Pre-Eligibility criteria is established by performing the following activities:
    1. Creating a Pre-Eligibility Decision Table. For more information, see Create a Pre-Eligibility Decision Table in License and Permit Playbook.
    2. Updating the Public Sector Digital Services Pre-Eligibility Configuration decision table

    For each new License & Permit product, a new pre-eligibility decision table must be created.

    If the applicant fulfills all the eligibility criteria, then the agent can proceed in creating a case for the applicant.​ If the applicant does not fulfill at least one of the eligibility criteria, an agent cannot proceed in creating a case for the applicant.