Digital integration form (easy form) in EA Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Digital Integration Form (Easy Form) in EA Workspace

    The Digital Integration Form in the EA Workspace allows ServiceNow customers to document and manage integrations between business applications effectively. This form captures essential details about the integration, including both subscriber and provider applications, and the digital interface used for data exchange.

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    Key Features

    • Subscriber Business Application: Identifies the application using the digital interface to exchange data.
    • Provider Business Application: Names the application providing the digital interface.
    • Digital Interface Fields: Specify the digital interface for integration, with options for creating new interfaces.
    • Integration Type: Choose from Data Integration, Process Integration, or User Interface Integration to define the nature of the integration.
    • Trigger Options: Select how the integration is activated, such as manually, on a schedule, or triggered by an event.
    • Description: Detail the purpose and business value of the integration, explaining why it is necessary.

    Key Outcomes

    By utilizing the Digital Integration Form, customers can streamline the management of application integrations, ensuring clear ownership and responsibilities. This structured approach to documenting integrations helps improve data flow management, reduce outages, and enhance overall business functionality. Additionally, customers can expect better visibility into their digital interfaces and the ability to track integration impacts effectively.

    The digital integration represents the integration between two business applications.

    Digital integration form (easy form) fields

    Field Description
    Subscriber Business Application Name of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. Therefore it’s affected by the changes or an outage face connection or data loss.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    Subscriber Digital Interface Name of the digital interface that subscribes for the integration.
    Provider Business Application Name of the business application that provides the digital interface and enables to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the provider.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    New Provider Digital Interface Option to create a digital interface. This field is a placeholder digital interface that is related to a provider business application.
    Provider Digital Interface Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service.
    IT Owner The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Business Owner The owner of the business function who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Digital Integration Name Name of the digital integration.

    This field is auto-populated when the Subscriber Business Application, Provider Business Application, and the Digital Interface fields are selected. You can modify the auto-populated name.
    Type Type of the integration.
    Use the following options:
    • Data Integration: Use this option when the integration must mainly focus on the exchange of data such as users, groups, locations, configuration items, and departments.
    • Process Integration: Use this option when the integration is about an interaction of transactional data to support a specific process.
    • User Interface Integration: Use this option when the integration opens a connection with another application and sends app data via a URL to query the application.
    Subtype Subtype of the integration.
    This field appears only when Data Integration is selected from the Type field. Use the following options:
    • Process configuration
    • Foundation data
    • Configuration items
    • Events
    • Reporting
    • Syslog
    Trigger How to trigger the integration.
    Use the following options:
    • Manual
    • Scheduled
    • Process Driven
    • Event
    Interval Frequency to trigger the integration.
    Options for the interval are as follows:
    • Seconds
    • Minutes
    • Hours
    • Days
    • Weeks
    • Months
    • Quarters
    • Years
    • On Demand
    • Real Time.
    Description Description about the digital integration. Describe in detail why the integration is being created between two business applications or between an external service provided interface and a business application and what business value it adds.
    Additional fields appear after the digital integration is created. For details on the additional fields, see Digital integration form in EA Workspace.