Create digital integration form

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Create Digital Integration Form

    The Create Digital Integration form is utilized within Application Portfolio Management to establish a digital integration between two business applications. This integration facilitates the exchange, consumption, or ingestion of data, supporting various business capabilities while managing potential impacts due to changes or outages.

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    Key Features

    • Subscriber Business Application: Identifies the application consuming the data interface.
    • Subscriber Digital Interface: Names the digital interface subscribing to the integration.
    • Provider Business Application: Specifies the application providing the digital interface.
    • New Provider Digital Interface: Allows creation of a placeholder digital interface associated with the provider.
    • Provider Digital Interface: Selects the digital interface linked to the provider application.
    • IT Owner: Designates the individual responsible for the digital integration.
    • Digital Integration Name: Auto-populated name based on selected fields, modifiable as needed.
    • Type: Defines the integration type—Data, Process, or User Interface Integration.
    • Subtype: Available only for Data Integration, offering options like Process Configuration and Reporting.
    • Trigger: Specifies how the integration is initiated, including manual and scheduled options.
    • Interval Frequency: Defines how often the integration should occur, with several time frame options.
    • Business Owner: Identifies the business owner of the integration.
    • Description: Provides detailed reasoning for the integration's creation and its business value.

    Key Outcomes

    By utilizing the Create Digital Integration form, ServiceNow customers can efficiently link business applications, ensuring streamlined data flow and operational efficiency. The form allows for customizable integration setups that align with specific business needs and enhances the overall functionality of the applications involved.

    Use the Create Digital Integration form to create a digital integration between two business applications.

    Table 1. Create Digital Integration form
    Field Description
    Subscriber Business Application Name of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. Therefore it’s affected by the changes or an outage face connection or data loss.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    Subscriber Digital Interface Name of the digital interface that subscribes for the integration.
    Provider Business Application Name of the business application that provides the digital interface and enables to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the provider.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    New Provider Digital Interface Option to create a digital interface. It’s a placeholder digital interface that is related to a provider business application.
    Provider Digital Interface Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service.
    IT Owner The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Digital Integration Name Name of the digital integration.

    This field is auto-populated when the Subscriber Business Application, Provider Business Application, and Digital Interface fields are selected. You can modify the auto-populated name.
    Type Type of the integration.
    Use the following options:
    • Data Integration - use this option when the integration must mainly focus on the exchange of data such as users, groups, locations, configuration items, and departments.
    • Process Integration - use this option when the integration is about an interaction of transactional data to support a specific process.
    • User interface Integration - use this option when the integration opens a connection with another application and sends app data via a URL to query the application.
    Subtype Subtype of the integration.
    This field appears only when Data Integration is selected from the Type field. Use the following options:
    • Process configuration
    • Foundation data
    • Configuration items
    • Events
    • Reporting
    • Sys log
    Trigger How to trigger the integration.
    Use the following options:
    • Manual
    • Scheduled
    • Process Driven
    • Event
    Interval Frequency to trigger the integration.
    Options for the interval are as follows:
    • Seconds
    • Minutes
    • Hours
    • Days
    • Weeks
    • Months
    • Quarters
    • Years
    • On Demand
    • Real Time
    Business Owner Business owner of the integration.
    Description Description of the digital integration. Describe in detail why the integration is being created between two business applications or between an external service provided interface and a business application and how and what business value it adds.