Associate suggested technology models to an application service

As an application owner, you can run the software model suggestions engine to fetch software models. These models can be related to an application service instead of mapping them manually.

Before you begin

Role required: sn_apm.apm_user

The APM user has read-only permission to access the following tables:

• Hardware [cmdb_ci_hardware]
• Hardware Model [cmdb_hardware_product_model]
• Hardware Model Lifecycle [cmdb_hardware_model_lifecycle]
• Software Discovery Model [cmdb_sam_sw_discovery_model]
• Software Installation [cmdb_sam_sw_install]
• Software Model [cmdb_software_product_model]
• Software Model Lifecycle [sam_sw_model_lifecycle]

Procedure

1. Navigate to All > Application Portfolio Management > Application Portfolio > All Business Applications.
   You can follow one of the following options:
   • Right-click the name of a business application and click Manage Technology Models option.
   • Click the name of the business application to open the record in the form view. Then click Manage Technology Models button.
2. Right-click the application service record in the Technology Models Retrieval Logs list.
3. Click Fetch Product Models option.
4. To fetch all the hardware models on which the business application runs, select the Hardware Models Only check box in the Fetch Product Models pop-up that opens.
   The technology models suggestions engine retrieves only the hardware models.
5. To fetch all the hardware and the software, select the Hardware and Software Models check box.
   Note:

   The Hardware and Software Models check box appears when you activate Software Asset Management Professional (com.snc.samp) plugin.

   The hardware product models that are associated to the application service are listed in the Application Service Hardware Models [sn_apm_tpm_app_service_hardware_model] mapping table. The Technology Models Retrieval Logs [sn_apm_suggestion_engine_run_log] table lists the number of hardware models on which an application service runs. The software models associated to the application service are listed in Application Service Software Models [sn_apm_tpm_service_software_model] database table.

   By default, the technology models suggestion engine checks only the hardware and hardware installed with new software installs since the last run of the job. However, if you require the engine to check all hardware irrespective of its last run, then enforce a check on all installs.

6. Select the Force Check All Installs check box to check all hardware irrespective of the check until the last run of the job.

   The engine retrieves different application instances for that business application.

   Force Check All Installs option also scans and suggests updated software models when there are variations in the mapping between the discovery model and the software models. Variations occur when the software models are either updated manually or through normalization rules.

7. Click OK.

   In the Technology Models Retrieval Logs list, you can view the:

   • Progress of the engine in the Percent Complete column corresponding to the application service record. A message, Progress Worker to Fetch models is submitted successfully for Attendance Management Service is also displayed at the top.
   • Number of the software models that the engine suggests in the Software Model Suggestions Count column.
   • Number of hardware models on which an application service runs in the Hardware Model Count column.
8. Check the Status for the selected application service.
   The Percent Complete should be 100%. Or, click the information icon () to view the log status of the application service.
9. Click the application service record in the Technology Models Retrieval Logs list view.

   Retrieved Software Models tab lists all the software models retrieved from the associated hardware of the application instance in the Technology Models Retrieval view. You can also view the total number and names of the software models that the engine suggests associating with the application service.

10. Select the check box adjacent to the software model and click Associate Software Models action from the Action on selected rows list to associate the software model to the application service.

    The status of the software model changes to Associated. A record is created in the Application Service Software Models mapping table. You can also view the associated software models in the TPM timeline view.

    When you run the job for the first time, all the extracted software models are in status New. However, the status of the suggested software model changes based on the actions taken on the previous run of the job.

    In the Actions choice list below the software model list, you can select an action.

    For information about the status of the software models, see Status of the Software models.

11. Click the Application Service Software Models tab to view the list of software models associated to the application service.
    To delete an application service software model record, select the record to mark for deletion and click delete in the Action on selected rows list. To associate an application service to a software model, see Associate an application service to a software model.
12. Click the Application Service Hardware Models tab to view the hardware product models that are associated to the application service.
    The Application Service Hardware Models [sn_apm_tpm_app_service_hardware_model] mapping table stores the data. To associate an application service to a hardware model, see Associate an application service to hardware model.