Request digital integration form

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Request Digital Integration Form

    The Request Digital Integration Form is a tool within Application Portfolio Management that facilitates the integration between two business applications. It allows users to specify the necessary details for creating digital integrations, enhancing data and process connectivity across applications.

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    Key Features

    • Subscriber Business Application: Identifies the application that consumes data through the integration.
    • Provider Business Application: Identifies the application that provides the data interface.
    • Digital Interfaces: Options to create or select existing digital interfaces that manage data flow.
    • Integration Type: Choose from Data Integration, Process Integration, or User Interface Integration based on the integration needs.
    • Description Field: Provides a space to detail the purpose and expected business value of the integration.

    Key Outcomes

    By utilizing this form, ServiceNow customers can effectively manage and document digital integrations, ensuring clarity on ownership, data flow, and the overall purpose of the integrations. This leads to improved operational efficiency and better alignment of applications with business capabilities.

    Request a digital integration to enable integration between two business applications.

    Table 1. Request a digital integration form
    Field Description
    Subscriber Business Application Name of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. Hence it is affected by the changes or an outage face connection or data loss.
    Note:
    Being a provider or subscriber business application it does not refer to the data flow direction (incoming, outgoing, or bidirectional). It is managed by the Data Flow Direction attribute.
    Subscriber Digital Interface Name of the digital interface that subscribes for the integration.
    Provider Business Application Name of the business application that provides the digital interface and allows to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the provider.
    Note:
    Being a provider or subscriber business application it does not refer to the data flow direction (incoming, outgoing, or bidirectional). It is managed by the Data Flow Direction attribute.
    Provider Digital Interface Option to create a new digital interface. It is a placeholder digital interface that will be related to a provider business application.
    Provider Digital Interface Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service.
    Digital Integration Name Name of the digital integration.

    This field is auto-populated when the Subscriber Business Application, Provider Business Application, and the Digital Interface fields are selected. You can modify the auto-populated name.
    IT Owner The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Business Owner The owner of the business function who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Type Type of the integration.
    Use the following options:
    • Data Integration – Use this option when the integration needs to mainly focus on the exchange of data such as users, groups, locations, configuration items, and departments.
    • Process Integration – Use this option when the integration is about an interaction of transactional data to support a specific process.
    • User Interface Integration – Use this option when the integration opens a connection with another application and sends app data via a URL to query the application.
    Subtype Subtype of the integration.
    This field appears only when Data Integration is selected from the Type field. Use the following options:
    • Process configuration
    • Foundation data
    • Configuration items
    • Events
    • Reporting
    • Sys log
    Description Description about the digital integration. Describe in detail why the integration is being created between two business applications or between an external service provided interface and a business application, And how and what business value it adds.