Activate Now Assist panel standard chat

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Activate the Now Assist panel standard chat to enable your agents to use Now Assist skills, such as task summarization or navigation, in a side panel on the user interface.

    Before you begin

    You must install at least one Now Assist application before you can turn on the Now Assist panel.

    Role required: sn_nowassist_admin.nsa_admin

    About this task

    You must have the now_assist_panel_user role to have access to the Now Assist panel once you turn it on.

    To learn more about the Now Assist panel, and how it can assist your agents, see Now Assist panel.

    Procedure

    1. Navigate to All > Now Assist Admin > Now Assist Experiences.

      If you’re already in Now Assist Admin, select the Now Assist Experiences tab.

    2. Select Now Assist panel.
    3. Enable the Now Assist panel on your instance by selecting Turn On.

      Now Assist panel screenshot.

    4. In the Turn on Now Assist panel dialog box, select Turn on.

      Select Turn on in the Turn on Now Assist panel dialog box to confirm your choice.

    5. Select CI Admin Console to manage LLM Virtual Agent or create a new one on the Assistants page.
    6. Select Now Assist default assistant to turn on the Now Assist panel.
    7. If you want to use assistants, you must activate them.
      See Activate Now Assist panel assistants for information on activating assistants.

    What to do next

    To see Now Assist panel in action for Now Assist applications, see the following topics: