Activate the NLU Workbench
Activate the following plugins to activate the NLU Workbench.
Before you begin
Role required: admin
About this task
Activate the following plugins if they aren't already active in your instance.
| Plugin | Description |
|---|---|
| NLU Workbench -
Core com.glide.nlu |
Installs the required tables for persisting NLU models that are created using the NLU Workbench. |
| NLU Workbench
com.snc.nlu_studio |
Enables the creation of Natural Language Understanding (NLU) models. These models can
understand the intent (action) and entities (details about the
action) for a given user utterance. Any ServiceNow application can invoke an NLU model. Requires the NLU Workbench - Core plugin and the NLU Common Model plugin. |
| Predictive Intelligence
com.glide.platform_ml |
Enables the NLU Service APIs used for model creation and inference. Enables the creation of machine learning solutions that are trained on data in your instance. Provides frameworks for classification, similarity, and clustering. A trained solution can be invoked by any application by using a prediction API. |
| NLU Common
Model com.glide.nlu.model |
Packages all language NLU common models. Also includes commonly used pattern entities that can be imported and used in any NLU model in the NLU Workbench. Commonly used patterns like email, phone, and ServiceNow specific pattern entities such as INT, RITM are made available. Requires the NLU Workbench - Core plugin. |
| NLU Active
Learning-Properties com.glide.nlu.active_learning_properties |
Enables the nlu_admin to configure the system properties for the Expert Feedback Loop application. If you don't use the Expert Feedback Loop application, this plugin is not used and can safely be ignored. For more information about the system properties for the Expert Feedback Loop, see the NLU Expert Feedback Loop documentation. |
The following two plugins are for apps associated with a for-fee subscription and are available on the ServiceNow Store. Installing these apps adds additional features to the NLU Workbench. Contact your account manager if you are interested in these apps.
| Plugin | Description |
|---|---|
| Intent Discovery
sn_nlu_discovery |
Delivers the Intent Discovery feature, which identifies user intents by analyzing incident/case data. Use this application to help identify which intents to model and build for Virtual Agent conversations to attain maximum deflection. For more information, see Install Intent Discovery. |
| NLU Workbench - Advanced Features
sn_nlu_workbench |
Delivers the Model Performance, Multi-model Batch Testing, Cross-model Conflict Review, and Expert Feedback Loop features. For more information, see Install NLU Workbench - Advanced Features. |