Opt out of data sharing for Now Assist

  • Release version: Yokohama
  • Updated January 23, 2026
  • 1 minute to read

    • Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.

    Before you begin

    Important:
    Data sharing is not available for GCC or self-hosted instances. You don't need to opt out because data sharing is never enabled. If you have any questions, reach out to your account representative.

    If you do not have a data steward, see Assign the data steward role documentation.

    Role required: sn_generative_ai.data_steward

    Note:
    The Opt out button appears only if you’ve installed at least one Now Assist application or plugin. For a list of all Now Assist applications, see Exploring Now Assist.

    About this task

    By default, you are opted in for data sharing. By opting out of the ServiceNow customer data sharing program, you can no longer provide data to improve ServiceNow AI products. By sharing data with the ServiceNow AI development program, you provide relevant data to help improve prediction accuracy, user experience, tailor products to your business needs, and reduce hallucinations for your activated Now Assist skills.

    You can choose to opt out a ServiceNow instance from data sharing from the Now Assist Admin console if you don't want to participate. Repeat the opt-out process for all instances that use the Now Assist functionality.
    Note:
    You must opt out of data sharing to turn off ServiceNow ability to gather Customer data for AI and data products.

    Opting out can take up to five business days to process.

    Procedure

    1. Change the current session scope by selecting the Globe icon in the top right next to the search bar and setting Application Scope to Generative AI Controller.
    2. Navigate to All > Now Assist Admin > Settings.

      If you’re already in the Now Assist Admin console, select the Settings tab.

    3. In the Settings panel, select the Data sharing and processing > Data sharing tab.

      Data sharing in Now Assist Admin Settings that shows the data sharing preference. It also provides a data sharing opt-out button.

    4. Select Opt Out.
    5. In the confirmation window, select Opt Out.

    Result

    Your data sharing preference is saved on the instance. If you want to opt back in to data sharing, you must consult with your account executive.