Now Assist skills, agents, and agentic workflows on by default

Starting with the Zurich Patch 4 release, some Now Assist skills, agents, and agentic workflows are turned on by default.

Important:

Some Now Assist skills, agents, and agentic workflows are turned on by default. The default behavior works as follows:

New customers

When you install a Now Assist product, designated skills, agents, or agentic workflows are turned on automatically.

Existing customers who are upgrading (starting with Yokohama Patch 4)

There is no change to skills, agents, or agentic workflows that are currently enabled and customized.

An AI asset is turned on if:

• The Now Assist plugin is installed, but the asset was never turned on.
• An admin has never adjusted roles for the skill.

An AI asset is not turned on if:

• The asset was previously turned on, and then turned off again.
• An admin has adjusted roles for the asset.

Note:

Some workflow skills support Now Assist functionality. Deactivating these skills may negatively impact some features.

Table 1. Now Assist AI assets that are on by default

Product	Type	Asset name	Effective date	Release notes
Impact	Skill	Outcome summarization	January 20, 2026	Impact release notes
Now Assist for Accounts Payable Operations (APO)	Skill	Invoice case summarization	January 20, 2026	Now Assist for Source-to-Pay Operations release notes
Now Assist for Accounts Payable Operations (APO)	Skill	Purchase order summarization	January 20, 2026	Now Assist for Source-to-Pay Operations release notes
Now Assist for Collaborative Work Management (CWM)	Skill	Doc generation	January 20, 2026	Now Assist for Collaborative Work Management release notes
Now Assist for Collaborative Work Management (CWM)	Skill	Task generation	January 20, 2026	Now Assist for Collaborative Work Management release notes
Now Assist for Configuration Management Database (CMDB)	Skill	Configuration item (CI) summarization	January 20, 2026
Now Assist for Configuration Management Database (CMDB)	Skill	Manage duplicate CIs	January 20, 2026
Now Assist for Configuration Management Database (CMDB)	Skill	Service Graph Connector diagnosis	January 20, 2026
Now Assist for Configuration Management Database (CMDB)	Agentic workflow	Search CMDB	January 20, 2026
Now Assist for Creator	Skill	Spoke generation	January 20, 2026	Now Assist for Creator release notes
Now Assist for Enterprise Architecture (EA)	Skill	ADR DOC actions	January 20, 2026	Now Assist for Enterprise Architecture (EA) release notes
Now Assist for Enterprise Architecture (EA)	Skill	ADR DOC summarization	January 20, 2026	Now Assist for Enterprise Architecture (EA) release notes
Now Assist for Enterprise Architecture (EA)	Skill	Business application insights	January 20, 2026	Now Assist for Enterprise Architecture (EA) release notes
Now Assist for Operational Sustainability (formerly ESG)	Skill	Extract data from utility invoices	January 20, 2026
Now Assist for Hardware Asset Management (HAM)	Agent	User resolution mapping agent	January 20, 2026	Now Assist for Hardware Asset Management (HAM) release notes
Now Assist for Hardware Asset Management (HAM)	Agentic workflow	Help repair hardware assets	January 20, 2026	Now Assist for Hardware Asset Management (HAM) release notes
Now Assist for Health and Safety	Skill	Incident summarization	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Skill	Common control objective creation	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Agent	Control objective change agent	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Agentic workflow	Get regulatory analysis	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Agentic workflow	Generate regulatory action plans	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Skill	Issue summarization	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Skill	Recommendation of similar control objectives	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Skill	Regulatory alert summarization	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Skill	Regulatory alert impacted citations	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Skill	Regulatory alert impacted control objectives	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Skill	Regulatory alert impacted controls	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Skill	Regulatory alert impacted policies	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Agent	Regulatory change task planning agent	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Skill	Risk assessment summarization	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Skill	Risk event summarization	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Agent	Risk suggestion AI agent	January 20, 2026
Now Assist for Integrated Risk Management (IRM)	Agentic workflow	Suggest potential risks	January 20, 2026
Now Assist for IT Service Management (ITSM)	Skill	Change request summarization	January 20, 2026	Now Assist for IT Service Management (ITSM) release notes
Now Assist for IT Operations Management (ITOM)	Skill	Alert analysis	January 20, 2026	Now Assist for IT Operations Management (ITOM) release notes
Now Assist for IT Operations Management (ITOM)	Skill	Alert investigation	January 20, 2026	Now Assist for IT Operations Management (ITOM) release notes
Now Assist for IT Operations Management (ITOM)	Skill	Service Mapping Candidate	January 20, 2026	Now Assist for IT Operations Management (ITOM) release notes
Now Assist for IT Operations Management (ITOM)	Skill	Service Mapping Candidates Impact	January 20, 2026	Now Assist for IT Operations Management (ITOM) release notes
Now Assist for IT Operations Management (ITOM)	Agentic workflow	Manage alerts autonomously	January 20, 2026	Now Assist for IT Operations Management (ITOM) release notes
Now Assist for IT Service Management (ITSM)	Skill	Chat summarization	January 20, 2026	Now Assist for IT Service Management (ITSM) release notes
Now Assist for IT Service Management (ITSM)	Skill	Incident summarization	January 20, 2026	Now Assist for IT Service Management (ITSM) release notes
Now Assist for IT Service Management (ITSM)	Skill	Investigate boot time issues	May 5, 2026	Now Assist for IT Service Management (ITSM) release notes
Now Assist for IT Service Management (ITSM)	Skill	Investigate Zoom call quality issues	May 5, 2026	Now Assist for IT Service Management (ITSM) release notes
Now Assist for IT Service Management (ITSM)	Skill	Summarize a change request	January 20, 2026	Now Assist for IT Service Management (ITSM) release notes
Now Assist for IT Service Management (ITSM)	Skill	Summarize a chat conversation	January 20, 2026	Now Assist for IT Service Management (ITSM) release notes
Now Assist for IT Service Management (ITSM)	Skill	Summarize an incident	January 20, 2026	Now Assist for IT Service Management (ITSM) release notes
Now Assist for Legal Service Delivery (LSD)	Skill	Legal matter summarization	January 20, 2026	Now Assist for Legal Service Delivery (LSD) release notes
Now Assist for Legal Service Delivery (LSD)	Skill	Legal request summarization	January 20, 2026	Now Assist for Legal Service Delivery (LSD) release notes
Now Assist for Legal Service Delivery (LSD)	Agentic workflow	Triage legal requests	January 20, 2026	Now Assist for Legal Service Delivery (LSD) release notes
Now Assist for Operational Technology Manager (OTM)	Agentic workflow	Import OT device spreadsheet into OT CMDB	January 20, 2026	Now Assist for Operational Technology Manager (OTM) release notes
Now Assist for Operational Technology Manager (OTM)	Skill	Search for a related record	January 20, 2026	Now Assist for Operational Technology Manager (OTM) release notes
Now Assist for Privacy Management	Skill	Common control objective creation	January 20, 2026	Privacy Management release notes
Now Assist for Privacy Management	Skill	Control objective impact analyzer	January 20, 2026	Privacy Management release notes
Now Assist for Privacy Management	Skill	Recommendation of similar control objectives	January 20, 2026	Privacy Management release notes
Now Assist for Privacy Management	Skill	Risk assessment summary	January 20, 2026	Privacy Management release notes
Now Assist for Security Incident Response	Skill	Correlation insights generation	January 20, 2026	Now Assist for Security Incident Response release notes
Now Assist for Security Incident Response	Skill	Post-incident analysis	January 20, 2026	Now Assist for Security Incident Response release notes
Now Assist for Security Incident Response	Skill	Resolution notes generation	January 20, 2026	Now Assist for Security Incident Response release notes
Now Assist for Security Incident Response	Skill	Security incident quality assessment	January 20, 2026	Now Assist for Security Incident Response release notes
Now Assist for Security Incident Response	Skill	Security incident recommended actions	January 20, 2026	Now Assist for Security Incident Response release notes
Now Assist for Security Incident Response	Skill	Security incident summarization	January 20, 2026	Now Assist for Security Incident Response release notes
Now Assist for Software Asset Management (SAM)	Skill	Contract entitlement data extraction	May 05, 2026	Now Assist for Software Asset Management (SAM) release notes
Now Assist for Software Asset Management (SAM)	Skill	Publisher compliance summarization	January 20, 2026	Now Assist for Software Asset Management (SAM) release notes
Now Assist for Software Asset Management (SAM)	Skill	Product compliance summarization	January 20, 2026	Now Assist for Software Asset Management (SAM) release notes
Now Assist for Software Asset Management (SAM)	Skill	Recommended actions	January 20, 2026	Now Assist for Software Asset Management (SAM) release notes
Now Assist for Software Asset Management (SAM)	Skill	Error log summarization	April 09, 2026	Now Assist for Software Asset Management (SAM) release notes
Now Assist for Software Asset Management (SAM)	Skill	Error resolution recommendation	April 09, 2026	Now Assist for Software Asset Management (SAM) release notes
Now Assist for Software Asset Management (SAM)	Agentic workflow	Reclamation rule creation	January 20, 2026	Now Assist for Software Asset Management (SAM) release notes
Now Assist for Software Asset Management (SAM)	Agentic workflow	Removal candidate evaluation	January 20, 2026	Now Assist for Software Asset Management (SAM) release notes
Now Assist for Software Asset Management (SAM)	Skill	SaaS user resolution	January 20, 2026	Now Assist for Software Asset Management (SAM) release notes
Now Assist for Strategic Portfolio Management (SPM)	Skill	EAP doc summarization	January 20, 2026	Now Assist for Strategic Portfolio Management (SPM) release notes
Now Assist for Strategic Portfolio Management (SPM)	Skill	Feedback summarization	January 20, 2026	Now Assist for Strategic Portfolio Management (SPM) release notes
Now Assist for Strategic Portfolio Management (SPM)	Skill	Identify similar records	January 20, 2026	Now Assist for Strategic Portfolio Management (SPM) release notes
Now Assist for Strategic Portfolio Management (SPM)	Agentic workflow	Monitor project tasks	January 20, 2026	Now Assist for Strategic Portfolio Management (SPM) release notes
Now Assist for Strategic Portfolio Management (SPM)	Skill	Multi feedback summarization	January 20, 2026	Now Assist for Strategic Portfolio Management (SPM) release notes
Now Assist for Strategic Portfolio Management (SPM)	Skill	Planning item doc summarization	January 20, 2026	Now Assist for Strategic Portfolio Management (SPM) release notes
Now Assist for Strategic Portfolio Management (SPM)	Skill	Project doc summarization	January 20, 2026	Now Assist for Strategic Portfolio Management (SPM) release notes
Now Assist for Strategic Portfolio Management (SPM)	Skill	Project insights generation	January 20, 2026	Now Assist for Strategic Portfolio Management (SPM) release notes
Now Assist for Strategic Portfolio Management (SPM)	Skill	Refine records	January 20, 2026	Now Assist for Strategic Portfolio Management (SPM) release notes
Now Assist for Strategic Portfolio Management (SPM)	Skill	Target generation	January 20, 2026	Now Assist for Strategic Portfolio Management (SPM) release notes
Now Assist for Sourcing and Procurement Operations (SPO)	Skill	Negotiation summarization	January 20, 2026	Now Assist for Source-to-Pay Operations release notes
Now Assist for Sourcing and Procurement Operations (SPO)	Skill	Procurement case summarization	January 20, 2026	Now Assist for Source-to-Pay Operations release notes
Now Assist for Sourcing and Procurement Operations (SPO)	Skill	Purchase requisition summarization	January 20, 2026	Now Assist for Source-to-Pay Operations release notes
Now Assist for Sourcing and Procurement Operations (SPO)	Skill	Sourcing event summarization	January 20, 2026	Now Assist for Source-to-Pay Operations release notes
Now Assist for Sourcing and Procurement Operations (SPO)	Skill	Sourcing request summarization	January 20, 2026	Now Assist for Source-to-Pay Operations release notes
Now Assist for Supplier Lifecycle Operations (SLO)	Skill	Supplier case summarization	January 20, 2026	Now Assist for Source-to-Pay Operations release notes
Now Assist for Third-party Risk Management (TPRM)	Skill	TPRM issue summarization	January 20, 2026
Now Assist for Vulnerability Response	Skill	Generate remediation assistance	January 20, 2026	Now Assist for Security Incident Response release notes
Now Assist for Vulnerability Response	Skill	Now Assist recommendation	January 20, 2026	Now Assist for Security Incident Response release notes
Now Assist for Vulnerability Response	Skill	SEM insights	January 20, 2026	Now Assist for Security Incident Response release notes
Now Assist for Vulnerability Response	Skill	SPC setup connector	January 20, 2026	Now Assist for Security Incident Response release notes
Now Assist for Vulnerability Response	Skill	Suggest vulnerability solutions	January 20, 2026	Now Assist for Security Incident Response release notes
Now Assist for Vulnerability Response	Skill	Vulnerable item deduplication	January 20, 2026	Now Assist for Security Incident Response release notes
Now Assist in Contract Management	Skill	Contracts query enhancer	January 20, 2026	Now Assist in Contract Management release notes
Now Assist in Contract Management	Skill	Duration to days converter	January 20, 2026	Now Assist in Contract Management release notes
Now Assist in Contract Management	Skill	Search contract with contextual input	January 20, 2026	Now Assist in Contract Management release notes
Now Assist in Platform Analytics	Skill	Analytics follow-up generation	January 20, 2026	Now Assist in Platform Analytics release notes
Now Assist in Platform Analytics	Skill	Analytics hidden insights generation	January 20, 2026	Now Assist in Platform Analytics release notes
Now Assist in Platform Analytics	Skill	Analytics insights generation	January 20, 2026	Now Assist in Platform Analytics release notes
Now Assist in Platform Analytics	Skill	Analytics query generation	January 20, 2026	Now Assist in Platform Analytics release notes
Now Assist Platform	Skill	AI agents	January 20, 2026	Now Assist release notes
Now Assist Platform	Skill	Conversational Help	January 20, 2026	Now Assist release notes
Now Assist Platform	Skill	Custom skills	January 20, 2026	Now Assist release notes
Now Assist Platform	Skill	Extract information from documents	May 05, 2026	Now Assist release notes
Now Assist Platform	Skill	Multimodal chat	May 05, 2026	Now Assist release notes
Now Assist Platform	Skill	Now Assist Multi-Turn Catalog Ordering	January 20, 2026	Now Assist in Virtual Agent release notes
Now Assist Platform	Skill	Now Assist Q&A Genius Results	January 20, 2026	Now Assist in Virtual Agent release notes
Now Assist Platform	Skill	Now Assist Topics	January 20, 2026	Now Assist in Virtual Agent release notes
Now Assist Platform	Skill	Subflows and actions	January 20, 2026	Now Assist in Virtual Agent release notes