Now Assist agentic workflows

You can customize Now Assist AI agents agentic workflows to meet the needs of your users in different workflows. For example, you can use agentic AI to help resolve tasks, execute routine but variable procedures, and investigate root causes or analytical trends.

Agentic workflows overview

Agentic workflows use multiple AI agents to achieve specific outcomes. Different workflows offer different available tasks. Many agentic workflow templates are available for you to activate, duplicate, or customize. For more information, see Activate an agentic workflow template and Duplicate an agentic workflow.

Workflow and product agentic workflows

The following table describes the available AI agents agentic workflows that are included in Now Assist applications.

Table 1. Available agentic workflows by product

Product	Available agentic workflows
Now Assist for Accounts Payable Operations (APO)	Resolve supplier questions
Now Assist for Configuration Management Database (CMDB)	Create configuration item Provide advice on CMDB governance Search CMDB
Now Assist in Contract Management	Manage contract repository
Now Assist for Customer Service Management (CSM)	Triage cases
Now Assist for Enterprise Architecture (EA)	Generate enterprise architecture diagram
Now Assist for Financial Services Operations (FSO)	Help resolve friendly fraud disputes
Now Assist for Hardware Asset Management (HAM)	Help manage hardware asset requests
Now Assist for Health and Safety	Create actions for safety incidents
Now Assist for HR Service Delivery (HRSD)	Resolve noncritical HR cases Resolve policy
Now Assist for Integrated Risk Management (IRM)	Optimize GRC issue resolution
Now Assist for IT Operations Management (ITOM)	Analyze alert impact Triage and analyze alerts
Now Assist for IT Service Management (ITSM)	Generate change request plans Generate post incident reviews Investigate and resolve ITSM incidents Manage Microsoft 365 group members Notify users with Twilio Triage and categorize ITSM incidents
Now Assist for Legal Service Delivery (LSD)	Triage legal requests
Now Assist for Security Incident Response	Close security incident Resolve security incident
Now Assist for Sourcing and Procurement Operations (SPO)	Help fulfill procurement requests
Now Assist for Strategic Portfolio Management (SPM)	Monitor project tasks
Now Assist for Telecommunications, Media and Technology (TMT)	Analyze risks and recommend solutions Monitor engagement health Test and repair telecom service issues
Now Assist for Vulnerability Response	Assess your exposure to vulnerabilities Analyze vulnerability remediation status
Now Assist for Workplace Service Delivery (WSD)	Manage temporary space closures Help manage workplace reservations
Now Assist Platform	Analyze incident trends Classify tasks Generate resolution plans Identify ways to improve services Investigate IT problems Suggest survey responses