Activate the ServiceNow AI Lens skill

  • Release version: Yokohama
  • Updated March 20, 2025
  • 1 minute to read

    • Activate the ServiceNow AI Lens skill to use generative AI to scan and analyze visual data such as images, screens, websites, and applications or use preview options to optimize your workflows.

    Before you begin

    • Install the ServiceNow AI Lens application. For more information, see Configure ServiceNow AI Lens.
    • Perform this task in your ServiceNow instance.
    • Role required: sn_nowassist_admin.nsa_admin

    Procedure

    1. Navigate to All > Now Assist Admin > Now Assist Skills.
    2. In the workflow list, select Platform.
    3. On the tile for the ServiceNow AI Lens skill, select Turn on.
      ServiceNow AI Lens skill card that displays the skill to be turned on.
    4. On the Successfully activated dialog box, select Back to skills.
    5. On the ServiceNow AI Lens card, verify that the ServiceNow AI Lens skill is activated.
      ServiceNow AI Lens skill is active.