Integrate MSIM Conference Calls with Cisco Webex

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The MSIM Conference Call Cisco Webex integration enables you to manage and initiate a Cisco Webex conference call directly from a major security incident.

    Key Features

    • Start and end Cisco Webex meetings directly from major security incidents.
    • Manage a Cisco Webex meeting by adding or removing participants.

    Prerequisites

    Verify you’ve installed the following Integration Hub plugins on your ServiceNow instance.
    • Notify plugin (com.snc.notify)
    • Notify Cisco Webex Connector (sn_notify_webex)
    • Cisco Webex Teams Spoke (sn_cisco_teams_spk)
    • Notify UI Components for Configurable Workspaces
    For more information, see Request IntegrationHub.

    Configuration

    To configure the MSIM Conference Call Cisco Webex integration using the Notify communication channel, see Configure Notify Cisco Webex Connector.