Queue - Scoped

The Queue API provides methods that allow you to retrieve or join a Connect Support chat queue.

To execute this class in a scoped application, use the sn_connect namespace identifier. The Connect Scriptable APIs plugin (ID: com.glide.connect.scriptable) must be enabled to access the Queue API.

Scoped Queue - get(String sysID)

Retrieves a specified chat queue.

表 : 1. Parameters

Name	Type	Description
SysID	String	Sys_id of a queue from the Chat Queue [chat_queue] table.

表 : 2. Returns

Type	Description
Object	Returns a conversation queue object.

var queue = sn_connect.Queue.get("ab73be7dc09a4300964f336ee6b74361");

Scoped Queue - join(String question)

Adds the current user to an existing Connect Support chat queue and posts the specified question.

Before calling this method, you must call the Scoped Queue - get(String sysID) method to retrieve the chat queue to which to attach the current user.

表 : 3. Parameters

Name	Type	Description
Question	String	Question to add to the chat queue.

表 : 4. Returns

Type	Description
Object	Record (GlideRecord object) in the Chat Queue Entry [chat_queue_entry] table.

var queue = sn_connect.Queue.get("ab73be7dc09a4300964f336ee6b74361");
queue.join("How do I access my email?");