Exploring Financial Services Operations Integration with Mastercard
Use the Financial Services Operations Integration with Mastercard to automate and simplify how financial institutions manage Mastercard disputes. This integration leverages Mastercard Spoke actions and Mastercom APIs to support a range of dispute lifecycle events and ensure alignment with Mastercard specific business rules.
Overview of Financial Services Operations Integration with Mastercard
Financial Services Operations Integration with Mastercard helps manage disputes easily and efficiently within ServiceNow. It uses Mastercard Spoke actions to support key steps in the dispute process, such as searching transactions, creating claims and chargebacks, handling pre-arbitration and arbitration, and reporting fraud.
You can find more information about the Mastercard Spoke actions and setup details in the Mastercard Spoke documentation.
Use Mastercard Spoke actions and APIs
- Collaboration
- First chargebacks
- Second presentments
- Arbitration
- Pre-arbitration
Financial Services Operations Integration with Mastercard benefits
| Benefit | Feature | Users |
|---|---|---|
| Automatically connects workflows with Mastercom and shows real-time updates to track cases easily. | Enables seamless integration with Mastercard’s Mastercom API Suite and Mastercom Extended APIs | Administrator |
| Uses predefined subflows with built-in error handling and retry logic to reduce development time and errors. | Financial Services Operations Integration with Mastercard subflows | Administrator |