Integrating with spokes

By integrating spokes with the Financial Services Operations (FSO) applications, flow designers can provide the actions within Workflow Studio for specific applications.

A spoke is a scoped application containing Workflow Studio content dedicated to a particular application or record type. You can integrate a ServiceNow application with a FSO banking application spoke such as Financial Services Operations Integration with Jack Henry jXchange Socure, or FRISS.

표 1. FSO banking application spoke details

Plugin name	What you can do	Plugin directory
Equifax Spoke	Access customer credit history, fraud alerts, digital identity verification, and transaction screening to enhance risk checks and onboarding workflows.	[com.sn_equifax_spoke]
Ethoca spoke	View merchant details, control subscriptions, and manage disputes with access to digital receipts and transaction data.	[com.sn_ethoca_spoke]
Jack Henry jXchange Spoke	Automate account management, transaction processing, and fraud detection by adding financial process actions to flows.	[com.sn.jha.spoke]
Socure Spoke	Improve onboarding and authentication by validating user identity, performing risk assessments, and detecting fraud.	[com.sn_socure_spoke]
Mastercard Spoke	Search transactions, create claims, and process chargebacks as part of the Mastercard dispute handling process.	[com.sn_mastercard_spoke]
Visa Spoke	Automate Visa card dispute processes by invoking Visa APIs for end-to-end case management.	[com.sn_visa_spoke]
Verifi Spoke	Resolve pre-disputes, prevent chargebacks, and manage the dispute resolution process efficiently.	[com.sn_verifi_spoke]

표 2. FSO insurance application spoke details

Spoke	What you can do	Plugin
FRISS Spoke	Detect fraud and assess risk by analyzing customer data, identifying suspicious activity, and triggering fraud alerts. Integrate these actions into your workflows to enhance fraud prevention.	[com.sn_friss_spoke]
Guidewire Spoke	Manage insurance operations by creating policies, updating claims, and retrieving billing information directly within flows.	[com.sn_guidewire_spoke]