Exploring Group Life Servicing
Contributors, processors, and underwriters can manage group life and disability insurance policies, creating cases to initiate and complete insurance workflow tasks.
Key features
- Baseline service flow for changing group policy member information
- Initiate and complete insurance workflows using dedicated playbooks and workspaces designed for each role. Playbooks provide step-by-step guidance through tasks to ensure that every step gets completed at the right stage of the process. Use or enhance baseline service flows for Group Life Servicing.
- Baseline data model to help create relevant service definitions and view accurate information on the policy
- Document processor feature to help collect and process documents intelligently, as well as configure and send out documents for e-signature
- Personalized Workspace for different roles
- Monitor key statistics and track performance with ServiceNow® Performance Analytics and ServiceNow® Process Mining.
With the Group Life Servicing application, manage initiation, processing, and fulfillment of insurance policy service requests for group life and disability products. Coordinate efforts with departments and offices to manage life insurance policy change tasks. Collect and validate required documentation, authorize, and finalize the approval process from one centralized workflow.
Group Life Servicing personas
Group Life Servicing is aimed at the following personas.
| Persona | Description |
|---|---|
| Administrator | Insurance policy admin who's responsible for configuring the application. |
| Contributor | Insurance agents who submit policy service requests on behalf of customers. |
| Manager | Managers who can view the analytics and Process Mining dashboards. |
| Processors and Processor connectors | Processors in the middle or back office of financial institutions who work on life insurance policy changes. They are responsible for working on policy cases and tasks. |
| Underwriters | Underwriters help review and process servicing requests if their inputs are required in resolving a case. |