Set the user criteria for Service Portal system property

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 13일
  • 소요 시간: 1분
  • After activating the Service Portal User Criteria Support plugin, you must set the system property to true.

    시작하기 전에

    Role required: admin

    이 태스크 정보

    Setting the system property activates user criteria for Service Portal. When the system property is set to true, any existing roles defined for a page, widget, or search source are automatically converted into user criteria records. To disable user criteria and continue using role-based permissions, set the system property to false.

    프로시저

    1. Navigate to All > Service Portal > Properties.
    2. Click the check box to set the following property to true.

      Enable use of User Criteria records instead of Roles fields for Service Portal entitlements

    3. Click Save.