Configure a catalog in Service Portal

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Associate a portal with multiple catalogs. By default, Service Portal is associated with Service Catalog.

    시작하기 전에

    Role required: admin or sp_admin

    프로시저

    1. Navigate to All > Service Portal > Portals.
    2. Click the Service Portal record.
    3. To associate a portal with a catalog, perform the following steps.
      1. In the Catalogs related list, click Edit.
      2. Select one or more catalogs to add to the portal.
        The categories and catalog items associated with the selected catalogs are displayed in Service Portal.
        주:
        • If no catalogs are selected, all active catalogs accessible to the requester are available in Service Portal.
        • Irrespective of the catalogs associated with the portal, items are searched for only in the catalogs configured in the search source in AI Search. For information on configuring AI-based catalog search experience, see Configure AI-based catalog search experience.
    4. 옵션: To edit the label for a catalog, perform the following steps.
      1. For the Main menu field, click Open Record.
      2. From the Menu Items section, Click the Catalog record.
      3. In the Label field, specify the label for the catalog.
        The catalog label is displayed in the main menu of Service Portal.
    5. Click Update.