Upgrading Service Portal

After upgrading a ServiceNow instance from a previous release, you might need to perform additional tasks to take advantage of new or updated functionality in Service Portal.

Refer to the topics in this section for information about changes to implement to use the latest functionality in Service Portal.

• Activate the Knowledge Article View page on upgrade
  If upgrading from a previous release, take advantage of the latest article view features by activating the Knowledge Article View page route map. New capabilities include article versioning and using links and images in article feedback. This map is active by default in new instances and applies to all portals in the system.
• Activate Service Portal validation scripts
  Validate user input in a specific field type using a validation script. In new instances, Service Portal includes XML, Script, Script (Plain), Email, and Version validation scripts by default. If upgrading from a previous release, the Mobile and Service Portal version is not active by default. You must activate the Mobile and Service Portal version of the validation script to validate user input in the Service Portal.