Use Business Application Lifecycle Management to request or retire an application

If you are an APM user, you should use the Business Application Lifecycle Management services to request or register a new business application for your business. You can request a business application like you place an order for any other service catalog item.

Before you begin

Role required: sn_apm.apm_user

About this task

The base system also offers Register a Business Application as a service to all ServiceNow AI Platform customers. The Application Portfolio Management Core plugin (com.snc.apm_core) provides this service and the plugin is available on new and restarted instances. Customers who do not have the Application Portfolio Management application can avail this service to request a new business application. However, activating the Application Portfolio Management plugin (com.snc.apm) enhances this service to predict and set application category using the machine-learning solution.

For more information on the plugin, see Activate Application Portfolio Management. See Predictive Intelligence for Application Portfolio Management to know more about machine-learning solution for business applications.

Procedure

1. Navigate to All > Application Portfolio Management > Business Application Lifecycle Management > Business Application Catalog.

   Business Application Lifecycle Management Services opens in a service catalog page.

2. Click the Register a Business Application card or click View Details in the Register a Business Application card to register a new business application.
3. Enter the details in the Register a Business Application form.

   Name of the business application is mandatory. Mandatory fields have a red asterisk (*) beside them.

4. Click Submit.

   The system validates your request to check if a business application with the same name exists. If yes, then an error message is displayed. If no, then a flow is triggered and a request to register a business application is created.

   The approval request is sent to the Business Application Registration Approval Group. After a member of the group approves your request, the business application gets created as a record in the business application table. You will receive an email notification for the same.

5. To retire a business application that you no longer require, click the Retire a Business Application card or click View Details in the Retire a Business Application card.
   1. Select the name of the application from the list of values in the Retire a Business Application form.
      Conditions to retire a business application:

      • Only if you are an IT owner of the application, business owner, or a user who supports the application, you can request to retire an application.
      • You require sn_apm.apm_user or sn_apm.apm_analyst role to retire a business application.
      • As an APM user, you cannot delete a business application record or mark the application as Inactive. However, you can raise a new request to decommission an application.
      • The business application that you choose to retire must not be in Retired status nor the application record False (inactive) in the Active field.
   2. Click Submit.