Add or edit a business application

Use the Business application form to add the applications that your organization uses based on their functions and the business processes they fulfill. In APM, add any business application that is used to assess and track costs, usage, business value, functional fitment, and risks.

Before you begin

If you have an APM user role (sn_apm.apm_user), use the Business Application Life-cycle Management services to request, add, or retire a business application.

Role required: sn_apm.apm_analyst

Procedure

1. Navigate to All > Application Portfolio Management > Application Portfolio > All Business Applications.
2. Select New to add a new application or select the name of an existing application that you want to edit.
3. On the form, fill in the fields.
   For field information, see Business Application Form.
4. Select Submit or Update.
5. To relate a business application to an application service using the CI relationship editor, select the Add CI relationship () icon in the Related Items section.
6. To view the roadmap of the business application and its related data, select View Application Roadmap.
   You have to activate the PPM Standard (com.snc.financial_planning_pmo) plugin to view the business application roadmap.
7. To get all the available and significant information of a business application, select Application 360.
8. To know the application cost in the last period, manage application cost as a percentage of total spend, determine its future trend, and provide a cost-effective business application, select Application TCO.

   For more information, see Application TCO.

   Note:

   The link to the Application TCO dashboard works when you use the preconfigured Business Application Costing cost model. The integration works when you activate the Application Portfolio Management plugin (com.snc.apm) and Financial Management for APM (com.snc.financial_management_for_apm) plugin. By default, the Performance Analytics – Content Pack – Application Portfolio Management (com.snc.pa.apm) plugin gets activated as part of the Application Portfolio Management plugin (com.snc.apm) activation.

   For the Financial Management For APM (com.snc.financial_management_for_apm) plugin, reach out to one of the Partner Store Apps. Your ServiceNow implementation partner could help you with the Partner Store App details.

9. To raise a demand for the business application, select Create Demand.
   The Demand form that opens up populates the related business application in the Business Applications field.
10. To retrieve software models associated to the business application, select Manage Technology Models.
    It also retrieves the log of software models that the software models suggestion engine retrieved when the scheduled job was last executed.
11. To navigate to the timeline view of the business application and to view the timeline of all its associated epics, stories, enhancements, other stories, projects, and demands, select the additional actions icon () and configure UI actions to display the View Application Backlog button.

    Select the button to go to the Application backlog view of the timeline.

    For more information on this timeline view, see Application Backlog view.

What to do next

To have a complete view of the business applications, select the Application 360 dashboard.