My active items widget configuration

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of My Active Items Widget Configuration

    The My Active Items widget is designed to display user activities that require input or review in the Employee Center. By default, it showcases tasks, surveys, and request activities, with tasks being the primary focus. Additional configurations can be made to include activities such as reservations, contingent on the activation of the relevant plugins.

    Show full answer Show less

    Key Features

    • Organizational Capabilities: Users can organize items by priority and urgency and choose between vertical or horizontal layouts.
    • Action Framework: Admins can enable employees to perform actions directly from the widget, such as approval and rejection of tasks.
    • Summary and List Views: The summary view presents counts of activities, while the list view focuses on to-dos for primary activities.
    • Advanced Configuration: Options for both basic and advanced configurations allow customization of how records are retrieved and displayed.

    Key Outcomes

    By utilizing the My Active Items widget, ServiceNow customers can enhance user engagement and streamline task management. The widget allows for quick navigation to activity details and efficient management of tasks, ultimately improving productivity within the Employee Center. Proper configuration of action groups and user criteria ensures that users have tailored access to activities, fostering a more effective service experience.

    The My active items widget displays all user activity that requires your input or review.

    In the My active items widget, tasks, surveys, and request activities are available by default in the Employee Center. The Tasks activity is set to primary by default. Task activities are displayed using the existing to-do configuration and the Requests activities are displayed using the existing request filters.
    Note:
    You can add additional configurations to display your activities. For example, to display activities for reservations, you must install and activate the plugin for the ServiceNow® Workplace Reservation Management application.
    From My Active Items widget, admins can perform the following actions.
    • Organize items based on priority or urgency.
    • View the items in vertical or horizontal layouts.
    • Perform actions on the assigned tasks from My Active Items.

    My active items actions

    You can now configure action framework to allow employees to perform actions from the My active items.
    ​Configure Action group for the primary activity to complete suitable actions. For tasks, the approve and reject actions are available out-of-the-box. For more information, see Enable task configuration for approvals
    Note:
    When you do not associate an action group with the tasks, the View details option appears to navigate to the activity details page.
    Figure 1. My active items widget items
    My active items widget showing the summary view at the top and the list view at the bottom of the widget.

    To change the display options, see .

    Summary view

    The summary view displays a count of all the activities. The count for the primary activity is shown at the top of the widget. The count for the non-primary activities is shown after that. For example, tasks (9 Tasks) is the primary activity and requests (9+ Requests) is the non-primary activity. If the number of activities is zero, the summary view displays 0 next to the activity name. For example, if there are zero tasks, then the summary view displays 0 Tasks. If the count of tasks exceeds 9 in number, the summary view displays 9+ next to the activity name. For example, If there are 10 tasks, then the summary view displays 9+ Tasks.

    Clicking an activity in the widget opens the page that you specified in the Internal Link field of the Activity Configuration form.

    List view

    The list view displays a list of to-dos only for the primary activity. If you set the Tasks activity as primary, the list view displays to-dos only for the Tasks activity. The View All option opens the page you have configured for the primary activity.
    You can do an advanced configuration or a basic configuration for an activity. Use the out-of-the-box Approvals action group to display the actions such as Approve and Reject.
    Note:
    When you do not associate an action group with the tasks, the View details option appears to navigate to the activity details page.
    For more information, see Action framework.
    Note:
    For actions to appear in my items widget, you can add the OOTB Approvals action group from All > Employee Center > Administration > To-dos Configurations, click an existing to-dos configuration, navigate to the To-do Configuration Details record, and use the OOTB action group under Fields Mapping.