Overall health
Summarize
Summary of Overall health
The Overall health dashboard page in Now Assist provides key usage indicators to help ServiceNow customers evaluate the performance of their Now Assist implementations. It serves as the landing page for monitoring skill usage and user engagement with Now Assist features across different channels and products.
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Key Features
- Filters: Customize the dashboard view by selecting date ranges (default 30 days), Now Assist channels, and specific products to analyze relevant usage data.
- Number of actions: Displays the total count of Now Assist skill executions within the selected filters, indicating how frequently skills are used.
- Average number of unique users per day: Shows the average daily count of distinct users invoking Now Assist actions, reflecting user adoption scale.
- Number of actions over time: Visualizes daily usage trends, allowing you to identify periods of increased or decreased activity by hovering over specific dates.
- Skills usage trend: Provides an interactive trend chart comparing the usage frequency of individual skills over time, enabling identification of high-demand skills and those requiring further review.
Key Outcomes
By using the Overall health dashboard, ServiceNow customers can effectively monitor and analyze Now Assist skill usage and user engagement across their environment. This empowers proactive decision-making to optimize skill development, address underused capabilities, and better understand user behavior patterns, ultimately enhancing the impact and efficiency of Now Assist implementations.
Use the Overall health dashboard page to view key usage indicators that help you evaluate the performance of your Now Assist implementations.
The Overall health page is the landing page for the dashboard. The indicators on the Overall health page provide insights on Now Assist skill usage and users who invoked the skills. Use the date range, channel, and product filters to view usage indicators for a certain period, Now Assist channel, and product respectively. The default date range is 30 days.
- Skills usage trend for a selected period can reveal skills that have been used more frequently or less frequently.
- Number of actions for a selected period can reveal the scale of Now Assist skill executions. The trend line in the visualization shows periods of increased or declining usage.
- Average number of unique users per day who invoked Now Assist actions such as chat summarization, flow generation, and so on.
Overall health indicators
- Number of actions
- This area of the dashboard shows the total number of actions completed by Now Assist in the selected date range. A single use of a Now Assist skill represents an action. Select a filter combination to view the number of actions by products or Now Assist channels. For example, you can view the number of actions completed by Now Assist through the Now Assist in Virtual Agent experience in Now Assist for Customer Service Management (CSM).
Figure 1. Number of actions indicator - Average number of unique users per day who triggered actions
- This area of the dashboard shows the average number of unique users per day who invoked Now Assist actions in the selected date range. Average number of users is an indicator of the scale of Now Assist usage across selected Now Assist products and channels.
Figure 2. Average number of unique users per day who triggered actions indicator - Number of actions over time
- This area of the dashboard shows the number of Now Assist actions completed over the selected date range. The visualization shows daily usage count of Now Assist actions. Hover over a date to view the count of each Now Assist action completed on that day.
Figure 3. Number of actions over time indicator - Skills usage trend
- This area of the dashboard shows the skill usage in a trend chart for the selected filters. The visualization is interactive. Hover over the trend lines to see the number of times each skill was used. Selecting one or more
skills in the legend removes the trend line for those skills. You can compare and contrast skill usage levels in a date range to better understand in-demand skills, and skills that are low on usage and need further analysis.
Figure 4. Skills usage trend indicator