Access Knowledge Graph Schemas

  • Release version: Xanadu
  • Updated January 30, 2025
  • 1 minute to read

    • Use Knowledge Graph Designer to create, edit, and manage Knowledge Graph schemas.

    Before you begin

    Role required: kg_admin

    Procedure

    Navigate to All > Knowledge Graph > Knowledge Graph Designer.
    The Knowledge Graph Designer landing page displays a list of all the Knowledge Graph schemas available for users.
    ServiceNow some provides prebuilt schema that are non-editable. Currently, the following prebuilt schemas are available:
    • User graph schema: Used to provide logged in user's details to Virtual Agent for personalised response. The profile section is used by AI agents for additional user context.

      The details of the user context passed by default are as below:

      Table 1. User Graph Schema
      Entry Attributes
      Grouped as Profile
      sys_user table's columns:
      • name
      • first name
      • last name
      • user name
      • employee number
      • email
      • business phone
      • mobile phone
      • title
      • preferred language
      • Time format
      • date format
      • Time zone
      cmn_location
      • city
      • state
      • country
      cmn_department
      • name
      • headcount

      core_company: name
      Grouped as manager
      sys_user table's columns:
      • name
      • first name
      • last name
      • user name
      • employee number
      • email
      • business phone
      • mobile phone
      • title
      • preferred language
      • Time format
      • date format
      • Time zone
      • zip code
      • city
      • state
      Grouped as reportees
      sys_user table's columns:
      • name
      • first name
      • last name
      • user name
      • employee number
      • email
      • business phone
      • mobile phone
      • title
      • preferred language
      • Time format
      • date format
      • Time zone
      • zip code
      • city
      • state
      Grouped as assets
      alm_asset table's columns:
      • display name
      • purchase date
      • retired date
    • NLQ graph Scheme: Helps requesters with personalized responses on people queries and Natural Language queries. Also supports people citation card. By default the user NLQ graph is connected which is used for people queries but you also have sample graph schema for other employee queries. For more details see KB article.

    Knowledge Graph Designer landing page.

    You can also create a Knowledge Graph schema from the landing page.