Configuring Knowledge Graph

  • Release version: Xanadu
  • Updated January 30, 2025
  • 1 minute to read

    • Plan and configure Knowledge Graph implementation.

    Configuration overview

    Knowledge Graph is a ServiceNow AI Platform feature that is available with activation of any ServiceNow generative AI application for BUs.

    On activation, the following Knowledge Graph plugins are installed by default:
    • Graph QL plugin
    • Knowledge Graph application

    To implement the Knowledge Graph adoption, you must configure Knowledge Graph for Virtual Agent.

    For OOTB integration with Now Assist Virtual Agent for Slot filling, configure Knowledge Graph in Virtual Agent. Refer for admin guided setup.