Configuration item (CI) summarization

Configuration items (CIs) are a central element in numerous features such as Incident Management and Event Management, and they are associated with the respective incidents and alerts. This skill gathers all of those incidents, alerts, security vulnerabilities, and associated records into a single summary.

You can use Now Assist to create a summary of a configuration item and all of the information that is associated with it.

Figure 1. A configuration item with a Now Assist summary

For more information, see Now Assist for Configuration Management Database (CMDB) and Configuration Management Database (CMDB).

Availability

This skill is available in the workflows and products listed below.

Table 1. Now Assist products and workflows

Workflow	Product
Technology	Now Assist for Configuration Management Database (CMDB)