Install Now Assist plugins

  • Release version: Xanadu
  • Updated August 15, 2024
  • 1 minute to read

    • Install Now Assist plugins to enable generative AI on your instance.

    Before you begin

    Role required: admin

    About this task

    To get started with Now Assist, you must install at least one Now Assist application on your instance. The Now Assist Admin console can guide your implementation, starting with installation. Check out the Now Assist Journey Checklist for more information.

    Procedure

    1. Navigate to All > Now Assist Admin > Settings.

      If you’re already in Now Assist Admin, select the Settings tab.

    2. On the Settings page, select Plugins.

      Plugins appear as cards. Review all Now Assist plugins on the Available for you tab. Plugins that you have already installed appear on the Installed tab.

      Example plugin card reads "Now Assist for Creator: Helping creators build with the power of Generative AI." Select Get plugins on the card to install it.

    3. Select Get plugins on the card for the plugin that you want to install.
    4. In the confirmation window, select Install Plugin to open the ServiceNow Store page for the plugin in a new browser tab.
    5. Install the plugin from the ServiceNow Store page.

      Some applications may require you to request the app from the ServiceNow® Store first. After you've requested the application from the ServiceNow® Store page, navigate to All > System Applications > All Available Applications > All to finish the installation.

    6. Return to the Now Assist Admin console.
    7. In the dialog box, select Refresh.
    8. Either close the dialog box to review all of your plugins or select View all (Plugin) Assists and Skills to review the features of your new plugin.

    Result

    Your plugin is successfully installed.

    If you encounter issues installing or updating applications, see this knowledge article for steps that may address your issue. Otherwise, you can make a Support case.

    What to do next

    Turn on the Now Assist panel or Activate a Now Assist skill