Change request risk explanation

  • Release version: Xanadu
  • Updated November 19, 2024
  • 1 minute to read

    • Use this skill to show the explanation of the calculated risk rating for a change request.

    Use the Now Assist icon Now assist icon. on the Risk field of the change request to calculate the risk. Results are low, medium, or high.

    Change request risk explanation in Service Operations Workspace.

    For more information, see Explain the risk of a change request by using Now Assist for IT Service Management (ITSM).

    Availability

    This skill is available in the workflow and product listed below.

    Table 1. Now Assist products and workflows
    Workflow Product
    Technology Now Assist for IT Service Management (ITSM)