Reference for Generative AI Controller

  • Release version: Xanadu
  • Updated January 30, 2025
  • 3 minutes to read

    • Reference topics provide information about Generative AI Controller flow actions, tables, and properties.

    Flow actions

    Action

    Description

    Generate Content

    Generate content with an artificial intelligence model to create bodies of text quickly, such as generating knowledge base articles from interactions, cases, or incidents.

    Summarize

    Summarize large bodies of text or complicated exchanges to make the transfer of information easier, such as during handoffs between virtual and live agents.

    Sentiment Analysis

    Analyze user sentiment based on text that has been input in interactions and forms to improve customer experiences.

    Generic Prompt

    Use Generative AI to generate ideas and brainstorm on any topic, such as ideas for increasing engagement.

    Tables installed

    Name Table Description
    OneExtend Capability sys_one_extend_capability Generative AI Controller capabilities that include Summarize, Record Summarization, Generate Content, and Generic Prompt.
    OneExtend Capability Definition sys_one_extend_capability_definition Attribute configuration for input and output variables for Workflow Studio subflows.
    OneExtend Capability Definition Attribute sys_one_extend_definition_attribute Input and output variables for Workflow Studio subflows. Variable names can't be changed if the capability is active and used on the instance. You can check whether a capability is used by going to the OneExtend Usages table.
    OneExtend Builder Config sys_one_extend_builder_config Determines which capability and provider is related to each builder component for Workflow Studio and Virtual Agent Designer.
    OneExtend Builder Capability sys_one_extend_builder_capability Definitions for a capacity and its provider for builder components.
    OneExtend Usage sys_one_extend_usage Each usage of a capability in a Workflow Studio or Virtual Agent Designer topic, as well as any scripts such as business rules or UI actions.
    Gen AI Log Metadatas sys_gen_ai_log_metadata Log data about requests to the LLMs, including information about definition, errors, user, and feedback provided.

    AI-generated content can be tracked for a duration beyond six months with Now Assist configuration option. You can export historical data by writing a script to copy it into a different table without deleting the information.
    Generative AI Metric sys_generative_ai_metric Logs various metrics to help evaluate the performance and accuracy of LLM responses, such as edit score, edit distance, and guardrail activity.
    Gen AI Model Version Mapping sys_gen_ai_model_version_mapping Maintains mappings between AI models, their providers, and configuration details. It shows how source models map to target models along with metadata like skill type, model type, resource associations, and provider information.

    Properties

    Table 1. Generative AI Controller properties
    Property Description
    com.sn.generative.ai.provider Default provider when capability definition has no default.

    Type: choice list

    No default value
    com.sn.generative.ai.ais.message Message that is displayed when AI Search fails to find an answer to a query.

    Type: string

    Default value: No answer found.
    com.sn.generative.ai.log_prompt Prompt that determines whether generative AI API calls are logged.

    Type: true | false

    Default value: true
    com.sn.generative.ai.moderation.message Message that is displayed if the OpenAI or Azure OpenAI moderation tools identify the content that goes against their terms of service.

    Type: string

    Default value: The response cannot be displayed as it’s deemed inappropriate by OpenAI.
    com.glide.one.extend.token.buffer Buffer that checks the request for the number of tokens before a OneExtend capability is executed. The maximum allowed request tokens are calculated based on the maximum tokens that are permitted by the AI provider's API minus the response token and buffer value that is specified in this system property.

    Type: integer

    Default value: 250

    External links

    Provider Data policy Usage policy
    Amazon Bedrock Data protection AWS Service Terms
    Aleph Alpha Data privacy Terms and Conditions
    Google Cloud Google Cloud Platform Terms of Service Google Cloud Platform Terms of Service
    IBM watsonx Keeping your data secure and compliant Foundation model terms of use in watsonx.ai
    Microsoft Azure OpenAI Data, privacy, and security for Azure OpenAI Service Code of conduct for Azure OpenAI Service
    OpenAI API data usage policies Usage policies