Work order task closure summarization

Field service agents can create detailed notes and close work order tasks faster with help from Now Assist.

Now Assist can generate a work order task summary only if the task has at least 50 words in the fields that are used for the input data. The 50-word minimum optimizes the agent experience by ensuring that there’s enough information to summarize.

Note:

Now LLM Service is the provider for this Now Assist skill.

In the following example, Now Assist generated a work order task summarization that is displayed in the Mobile app.

Figure 1. Example closure notes for a work order task on a mobile device

For more information, see and .

Availability

This skill is available in the workflow and product listed below.

Table 1. Now Assist products and workflows

Workflow	Product
Customer	Now Assist for Field Service Management (FSM)