Alert analysis

  • Release version: Xanadu
  • Updated November 19, 2024
  • 1 minute to read

    • Use this skill to provide simplified generative AI alert analyses for the ServiceNow Event Management application.

    Alert analyses include a human-readable brief of the alert, as well as technical information to help you investigate the alert more effectively. In Event Management, alert analysis is a crucial feature that completely transforms the alert triage process and can help achieve faster, seamless alert management. This skill uses a large language model (LLM) to generate human-readable alert titles and detailed descriptions based on enriched and actionable alert data. The AI-generated alert information facilitates quick alert triage and effective analysis for your team, which can lead to a substantial reduction in resolution time.

    For more information, see Using Now Assist for IT Operations Management (ITOM).

    Availability

    This skill is available in the workflow and product listed below.

    Table 1. Now Assist products and workflows
    Workflow Product
    Technology Now Assist for IT Operations Management (ITOM)