Alert investigation

  • Release version: Xanadu
  • Updated November 19, 2024
  • 1 minute to read

    • This skill enables Now Assist to investigate past related incidents.

    Now Assist queries historical records to find past incidents on the same or related CIs, and analyzes their frequency, criticality, work notes, and resolution. It presents a summary of the most relevant related incidents in the Now Assist panel. The summary includes resolution strategies used, as well as contact details for individuals or teams who resolved the incidents and could assist with the current alert. The information provided helps you better understand the context and significance of the current alert and work more efficiently toward resolving it.

    For more information, see .

    Availability

    This skill is available in the workflow and product listed below.

    Table 1. Now Assist products and workflows
    Workflow Product
    Technology Now Assist for IT Operations Management (ITOM)