Change request summarization

  • Release version: Xanadu
  • Updated August 14, 2024
  • 1 minute to read

    • Use the change request summarization skill to quickly capture important details of the change request, including the current status.

    A change request summary provides you with a concise summary of a change request. The summary is based on the change request state and is generated from the information in the related table.

    Figure 1. Change request summary in Now Assist for IT Service Management (ITSM)
    The change request summary is shown at the top of the form. This example includes the Objective, Plan, and Risk summaries.

    Generating a change request summary

    You can generate a change request summary in the following products.

    Summarize a change request by using Now Assist for IT Service Management (ITSM)

    Availability

    This skill is available in the workflow and product listed below.

    Table 1. Now Assist products and workflows
    Workflow Product
    Technology Now Assist for IT Service Management (ITSM)