Incident assist

  • Release version: Xanadu
  • Updated November 19, 2024
  • 1 minute to read

    • Use this conversational skill to obtain common incident-related information within the incident record by asking questions in the Now Assist panel.

    You can ask questions about an incident by using the Now Assist panel in Core UI and Service Operations Workspace for ITSM.

    A conversation using incident assist in the Now Assist panel in Service Operations Workspace.

    For more information, see Ask questions about an incident by using the Now Assist panel.

    Availability

    This skill is available in the workflows and products listed below.

    Table 1. Now Assist products and workflows
    Workflow Product
    Technology

    Now Assist for IT Service Management (ITSM)