Add a Knowledge Graph to an AI agent

Add a Knowledge Graph to an AI agent in AI Agent Studio that uses the structured and unstructured data from different ServiceNow records to enhance the performance of AI agents.

Before you begin

Role required: sn_aia.admin

Procedure

1. Navigate to All > AI Agent Studio > Create and manage > AI agents.
2. Select New or open the AI agent that you want to add a Knowledge Graph to and navigate to the Add tools and information section.
3. In the Add tool drop-down list, select Knowledge graph.
   You may need to scroll down.
4. On the form, fill in the fields.

   Table 1. Add a Knowledge Graph form

   Fields	Description
   Name	Name that you want to specify for your selected Knowledge Graph.
   Description	Description of the Knowledge Graph and what it’s going to do to assist your AI agent. Note: This description is sent to the large language model (LLM).
   Select Knowledge Graph	Existing Knowledge Graph to be added to the AI agent.
   Query instruction	The search query. Translate your request into a search query, including a verb. The query instruction is passed on to the LLM to generate a structured query for the Graph from the inputs selected in the tool form.
   Execution mode	Mode of execution for your selected Knowledge Graph: Supervised: Inputs from your live agent are required during the execution of this Knowledge Graph while the AI agent runs. Autonomous: Doesn't require any input from your live agent during the execution of this Knowledge Graph while the AI agent runs.
   Display output	Permission to display the output of the execution in the Now Assist panel or in Virtual Agent: Yes No
   Processing message	Message to display to users when the tool is running.
   Output transformation strategy	Style for the LLM to present the results. None Concise Paragraph Verbose

5. Select Add.
   The Knowledge Graph tool is added to the AI agent.