Add a conversational topic to an AI agent

Add a Virtual Agent topic to an AI agent in AI Agent Studio so that you can use conversations to get additional information from the user. For example, a conversational topic could be used to let a user select a date range for surveys.

Before you begin

Role required: sn_aia.admin

Procedure

1. Navigate to All > AI Agent Studio > Create and manage > AI agents.
2. Open the AI agent that you want to add a conversational topic to and navigate to the Add tools and information section.
3. In the Add tool drop-down list, select Conversational topic.
4. On the form, fill in the fields.

   Table 1. Add a conversational topic form

   Fields	Description
   Name	Name that you want to specify for your conversational topic.
   Description	Description of the conversational topic and what it’s going to do to assist your AI agent. Note: This description is sent to the large language model (LLM).
   Select topic	The Virtual Agent topic that you want to add. After it’s selected, the description of the topic displays underneath the drop-down list. Note: Only large language model (LLM) topics can be selected.
   Execution mode	Mode of execution for your selected conversational topic: Supervised: Inputs from your live agent are required during the execution of this conversational topic while the AI agent runs. Autonomous: Doesn't require any input from your live agent during the execution of this conversational topic while the AI agent runs.
   Display output	Permission to display the output of the execution in the Now Assist panel or in Virtual Agent: Yes No
   Processing message	Message to display to users when the tool is running.
   Output transformation strategy	Style for the LLM to present the results. None Concise Paragraph Verbose

5. Select Add.
   A conversational topic is added in the Conversational topics list on the Add tools and information page.