Now Assist Topics

Use this skill to create Virtual Agent topics that use large language model (LLM) discovery.

Watch this video to learn about LLM topics in Virtual Agent.

Unlike NLU topics, LLMs don't require models, intents, or keywords to be linked to the topic. LLMs can discover topics and perform language-related tasks, such as text generation for case summaries and resolution notes, without months of training on NLU models. The LLM does all of the heavy lifting for you. The only requirement is a robust, plain language topic description. The LLM uses this description to find the best topic match for the user utterance. If there are multiple potential matches, the user will see a list of topics to choose from.

For more information, see the following topics:

• Now Assist in Virtual Agent
• LLM topic discovery in Virtual Agent
• LLM assistants