Classic Workflow

Workflow provides a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical Workflow Editor represents workflows visually as a type of flowchart. It shows activities as boxes labeled with information about that activity and transitions from one activity to the next as lines connecting the boxes.

Note:

As of the New York release, Workflow is a legacy product. Use Flow Designer for any new process automation. As many organizations have workflows in production, use this Workflow documentation to learn how to work with existing workflows.

Explore Xanadu Workflow movement with update sets Workflow activity pinning Domain separation and Workflow Workflow training on the ServiceNow® Developer Site	Set up Getting started with workflows	Administer Workflow roles Administering workflow contexts
Use Workflow editor Create a workflow Workflow activities	Develop Developer training Developer documentation Workflow API reference Using variables in a workflow	Troubleshoot and get help Ask or answer questions in the Developer Community Troubleshoot workflows Search the Known Error Portal for known error articles Contact Customer Service and Support