Playbooks across ServiceNow AI Platform
Playbooks capabilities are available in other ServiceNow® products and for specific industries.
Connect applications
Subscribing to ServiceNow AI Platform® features and applications adds Playbooks content.
Note:
For activation information for integrations, see Activate playbooks.
| Integration | Content available |
|---|---|
| App Engine Studio | Build playbooks from App Engine Studio. |
| Creator Studio | Create basic request and fulfillment apps without code. |
| Configure Playbooks for Customer Service Management | Create playbooks for Customer Service Management. |
| Field Service Management | Create playbooks for Field Service Management. |
| HR Service Delivery Playbook | Create playbooks for HR services. |
| Software Asset Management Guided Experiences | Create playbooks for Software Asset Management. |
| Healthcare and Life Sciences | Create playbooks for Healthcare and Life Science processes. |
| Playbooks for Financial Services Operations applications | Create playbooks for Financial Services Operations. |
| Playbooks for Public Sector Digital Services | Create playbooks for Public Sector Digital Services. |
| Run actions to resolve alert issues in Service Operations Workspace for ITOM | Create playbooks for IT Operations Management. |
| Exploring account onboarding | Create playbooks for Account Lifecycle Events. |
| Onboard Jira to DevOps Change Velocity — Workspace | Create playbooks for IT Service Management. |
| Security Incident Response playbooks | Create playbooks for Security Operations. |
| Working with Sourcing and Procurement Operations playbooks in the Source-to-Pay Workspace | Create playbooks for Procurement Service Management. |
| Complete publishing checklist and request policy approval | Create playbooks for Governance, Risk, and Compliance processes. |