Request workflow pause utility
You can request the Workflow Pause Utility plugin (com.glideapp.workflow.pause) if you have the admin role. This plugin may include demo data and activates related plugins if they are not already active.
Before you begin
Role required: admin
About this task
There are two ways to request a plugin:
- Access the Now Support Service Catalog directly by selecting on Now Support.
- Access the Now Support Service Catalog through the All Applications page on your instance by following these steps.
Procedure
-
On the All Applications page, select Request Plugin to
open the Activate Plugin form on Now Support.
-
On Now Support, select the link to access the Now Support
Service Portal
Service Catalog.
-
On the Activate Plugin form, provide the following
information.
Table 1. Activate Plugin form Field Description What is your target instance
Instance on which to activate the plugin.
Which plugin would you like to activate
Name of the plugin to activate.
Note:If the system does not list the plugin you want or if you are activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin.Select Maintenance Date and Time
The date and time to activate the plugin.
Note:Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.For example, see the following form to activate the CSM Workspace plugin on an instance named My Instance.
Figure 1. Activate Plugin form