Configure skill deployment settings

Configure the deployment settings for the skill that you create. The deployment settings enable you to choose where the admin can find the skill in Now Assist Admin.

Before you begin

Role required: sn_skill_builder.admin

Procedure

1. Navigate to All > Now Assist Skill Kit > Home.
2. Select the skill that you want to configure.
3. Select the Skill settings tab.
4. Select General information.
   This section shows the information that you added when you created the skill. You can edit the skill name and description here.
5. Select Deployment Settings.

   

6. On the form, fill in the fields.

   Table 1. Deployment settings form

   Field	Description
   Workflow	The high-level category that this skill pertains to, such as Technology, Employee, Creator, or Platform. You can also select Other if none of the categories fit. The workflow that you choose is where the skill appears in the Now Assist Admin console.
   Product	The specific product that this skill operates within, such as ITSM, ITOM, HR Service Delivery, Now Assist Admin.
   Feature	The feature that the skill is used on, such as Agent Chat, Knowledge, Virtual Agent. You can also define a custom feature if necessary.
   Name	The name of the feature.
   Description	A description of the feature.

7. Select where you want the admin to enable the skill from.
   • Now Assist Panel
   • UI Action
8. Select Save.

What to do next

After you configure the skill settings, you can publish your skill. To learn more about publishing skills, see Finalize and publish a skill

Related tasks

• Configure a skill prompt