Skills performance
Use the Skills performance dashboard page to view usage and performance indicators of one or more Now Assist skills that are active.
The Skills performance page contains indicators that help you analyze usage and performance of active skills. Use the Date range, Product and Skills filters to breakdown by date range, Now Assist product, and skill respectively. The filter selection applies to all visualizations on the page.
- Skills usage trend visualization for a selected period can reveal skills that have been used more frequently or less frequently.
- Number of actions visualization for a selected period can reveal the scale of Now Assist skill executions. The trend line comparison shows the increasing or decreasing trend from the previous period.
- The Total daily active users visualizations show a breakdown of daily active users by product and skill.
Select the View skill details button to view the usage and performance indicators of skills mapped to a dashboard.
Skills performance indicators
- Skills usage trend
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This area of the dashboard shows the skill usage in a trend chart for the selected filters. The visualization is interactive. Hover over the trend lines to see the number of times each skill was used. Selecting one or more skills in the legend removes the trend line for those skills. You can compare and contrast skill usage levels in a date range to better understand in-demand skills, and skills that are low on usage and need further analysis.
Figure 1. Skills usage trend indicator - Number of actions
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This area of the dashboard shows the number of Now Assist actions for the selected date range, product, and skill. A single use of a skill represents an action. The headline number is an indicator of the scale of skill usage across products whereas the trend line comparison shows the increase or decrease in number of actions from the previous period.
Figure 2. Number of actions indicator - Total daily active users
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This area of the dashboard shows cumulative number of daily active users who've used Now Assist products with at least one active skill. Select a filter combination to see skill usage patterns. For example, you can visualize the number of users who've used Chat Summarization skill across all products in the last month.
Figure 3. Total daily active users indicator - Total daily active users by skill
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This area of the dashboard shows the number of daily active users who've used Now Assist skills in the selected date range. When you hover over a date in the visualization, a pop over shows all active skills with the count of users against each skill. Select a filter combination to visualize patterns in user activity.
Figure 4. Total daily active users by skill indicator