Update the incident

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Update the incident record using either a PUT or PATCH function.

    Before you begin

    Role required: admin, web_service_admin, or rest_api_explorer

    About this task

    Use the REST API Explorer to send the following request:

    PUT https://instance.service-now.com/api/now/v1/table/incident/{sys_id}?sysparm_exclude_ref_link=true

    Procedure

    1. In the top-left of the REST API Explorer, click Modify a record (PUT) or Update a record (PATCH).
    2. In the Path Parameters section, select the Incident (incident) table.
    3. In the sys_id field, enter the sys_id of the record you created.
    4. In the Request Body section, click Add a field.
    5. Select the Short description field and specify a new value.
    6. Click Send.

      The response indicates the Status code and Execution time (in milliseconds) of the request.

      REST API Explorer PUT response
    7. Verify that the Response Body contains the updated short_description value.