Queue - Global

The Queue API (Advanced Work Assignment) provides methods to route a document to a queue.

This API is provided within the sn_awa namespace.

Requires the following:

• Advanced Work Assignment plugin (com.glide.awa)
• Role: awa_integration_user or admin

Queue - get(String queue_id)

Gets a queue record by sys_id.

Table 1. Parameters

Name	Type	Description
queue_id	String	Represents sys_id of queue record from awa_queue table

Table 2. Returns

Type	Description
Boolean	True if queue record exists, false otherwise.

var queue = sn_awa.Queue.get("<queue_id>");
var workItem = queue.route({ 
    document_sys_id: "<sys_id>",
    document_table: "<table>"
});

Queue – route(Object options)

Routes an active work item to the queue object.

If an active work item does not exist for the specified document, this method creates a work item and set its fields accordingly.

Table 3. Parameters

Name	Type	Description
options	Object	Contains document sys_id and table associated with work item: document_sys_id: "<sys_id>" document_table: "<table>", e.g., interaction

Table 4. Returns

Type	Description
Boolean	True if successful, error message otherwise.

var queue = sn_awa.Queue.get("<queue_id>");
var workItem = queue.route({ 
    document_sys_id: "<sys_id>",
    document_table: "<table>"
});